Find answers to common questions about 3PL SHIP fulfillment services
Sign up for an account, complete onboarding, send your first shipment to our warehouse, and connect your sales channel. See our Getting Started Guide.
No minimum volume required. We work with businesses of all sizes, from startups to enterprises.
Account setup takes 5-10 minutes. First inventory receiving typically takes 1-3 business days after arrival at our warehouse.
Orders placed before 2 PM EST ship same day (Monday-Friday). Orders after 2 PM ship next business day.
Yes! Create orders manually in the dashboard or via API for wholesale, replacement, or sample shipments.
Orders can be cancelled or modified until they reach "Picked" status. After picking begins, changes may not be possible.
Yes! We ship to 200+ countries with full customs documentation and duties/taxes calculation support.
Create an Advance Ship Notice (ASN) in the dashboard, print labels, and ship to our receiving address. See Inventory Help.
Yes, storage is charged monthly based on cubic feet used. See Pricing for details.
Each SKU is tracked by quantity, location, lot number (if applicable), and expiration date. Real-time inventory syncs to your sales channels.
Yes! We track lot numbers and expiration dates for supplements, pharmaceuticals, and other regulated products with FIFO/FEFO fulfillment.
USPS, UPS, FedEx, DHL, and regional carriers. We automatically select the best carrier and service level based on your rules.
Yes! We pass through our negotiated carrier discounts (up to 50% off retail rates) to all clients.
Yes, you can connect your own USPS, UPS, or FedEx accounts to use your negotiated rates.
Yes! We can use your custom boxes, tissue paper, inserts, and more. Contact us for custom packaging options.
Monthly billing based on usage: storage fees, pick & pack fees, receiving fees, and actual shipping costs (passed through). See Billing Help.
Credit cards, ACH bank transfers, wire transfers, and Net-30 terms (enterprise accounts with credit approval).
No setup fees. No long-term contracts. Pay-as-you-go monthly billing with no minimum commitments.
Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, and more. Plus custom integrations via our REST API.
Orders automatically import from your store, fulfill, and tracking numbers sync back automatically. Real -time inventory syncing prevents overselling.
Yes! Connect unlimited sales channels (Shopify, Amazon, eBay, etc.) and manage all orders from one dashboard.
Yes. We use 256-bit SSL encryption, SOC 2 Type II compliance, regular security audits, and secure data centers.
Yes, we're GDPR and CCPA compliant. See our Privacy Policy.
Yes, our facility is FDA-registered and GDP-compliant for handling supplements, OTC medications, and pharmaceuticals.
Email: support@3plship.com | Phone: 1-800-3PL-SHIP | Live chat in dashboard (Mon-Fri 9 AM - 6 PM EST)
Email support: 24/7 (response within 4 hours) | Phone/Chat: Monday-Friday, 9 AM - 6 PM EST
Yes! All new clients receive dedicated onboarding support to help set up integrations and send their first shipment.
Our support team is here to help answer any questions not covered in the FAQ