What is the billing cycle for 3PL SHIP?

3PL SHIP uses a monthly billing cycle on the same date you signed up. The billing date can be changed in settings.

What services are billed for?

3PL SHIP bills for storage fees, pick & pack fees, receiving fees, shipping costs, special services, and platform fee (if applicable).

How can I view my current balance?

To view your current balance, navigate to Billing → Overview and check the Current Balance card.

How do I download invoices?

To download invoices, navigate to Billing → Invoices, select the invoice you wish to download, and click the Download button.

What payment methods are accepted?

3PL SHIP accepts credit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, wire transfers, and Net-30 payment terms (for enterprise accounts upon credit approval).

How do I change my billing date or update my payment method?

To change your billing date or update your payment method, navigate to Billing → Settings and select the appropriate option.

What strategies can I use to optimize my costs?

To optimize your costs, increase order volume for volume discounts, optimize storage space usage, and use bulk shipping options.

Billing & Invoices Help | 3PL SHIP

Understanding Your Billing

Billing Overview

3PL SHIP uses a transparent, usage-based billing model

Billing Cycle:

• Monthly billing on the same date you signed up
• Billing date can be changed in settings
• Charges are processed automatically

What You're Billed For:

Storage Fees

Based on cubic feet used per month

Pick & Pack Fees

Per order fulfilled

Receiving Fees

Per inbound shipment processed

Shipping Costs

Actual carrier rates (passed through)

Special Services

Kitting, labeling, returns processing

Platform Fee

Monthly subscription (if applicable)

Billing Currency:

• USD (US Dollar)
• Other currencies available for international accounts

Viewing Your Current Balance

Check your current account balance and pending charges

To view:

1. Navigate to Billing → Overview
2. View Current Balance card showing:
- • Account credit/balance
- • Pending charges (current cycle)
- • Next billing date
- • Payment method on file

Understanding Pending Charges:

• Updates in real-time as services are used
• Estimate of next invoice amount
• Breakdown by service type

Invoices

Downloading Invoices

Access and download your invoices from the dashboard

To download:

1. Navigate to Billing → Invoices
2. Select the invoice you wish to download
3. Click Download button to save the invoice as a PDF

Payment Methods

Accepted Payment Methods

Learn about the payment methods we accept

Payment Options:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• ACH Bank Transfers
• Wire Transfers
• Net-30 Payment Terms (for enterprise accounts upon credit approval)

Billing Settings

Manage Billing Settings

Change your billing date and payment method

To change billing date:

1. Navigate to Billing → Settings
2. Select Change Billing Date
3. Choose your preferred billing date

To update payment method:

1. Navigate to Billing → Settings
2. Select Payment Methods
3. Choose or add your preferred payment method

Cost Optimization

Reduce Your Costs

Tips and strategies for optimizing your billing

Strategies:

• Increase order volume to qualify for volume discounts
• Optimize storage space usage
• Use bulk shipping options

Need Billing Support?

Our billing team is available to answer questions about your account, pricing, or invoices

View Billing Dashboard Contact Billing Team

Understanding Your Billing

Billing Overview

3PL SHIP uses a transparent, usage-based billing model

Billing Cycle:

• Monthly billing on the same date you signed up
• Billing date can be changed in settings
• Charges are processed automatically

What You're Billed For:

Storage Fees

Based on cubic feet used per month

Pick & Pack Fees

Per order fulfilled

Receiving Fees

Per inbound shipment processed

Shipping Costs

Actual carrier rates (passed through)

Special Services

Kitting, labeling, returns processing

Platform Fee

Monthly subscription (if applicable)

Billing Currency:

• USD (US Dollar)
• Other currencies available for international accounts

Viewing Your Current Balance

Check your current account balance and pending charges

To view:

1. Navigate to Billing → Overview
2. View Current Balance card showing:
- • Account credit/balance
- • Pending charges (current cycle)
- • Next billing date
- • Payment method on file

Understanding Pending Charges:

• Updates in real-time as services are used
• Estimate of next invoice amount
• Breakdown by service type

Billing Settings

Manage Billing Settings

Change your billing date and payment method

To change billing date:

1. Navigate to Billing → Settings
2. Select Change Billing Date
3. Choose your preferred billing date

To update payment method:

1. Navigate to Billing → Settings
2. Select Payment Methods
3. Choose or add your preferred payment method

Billing & Invoices

Quick Navigation

Understanding Your Billing

Billing Cycle:

What You're Billed For:

Storage Fees

Pick & Pack Fees

Receiving Fees

Shipping Costs

Special Services

Platform Fee

Billing Currency:

To view:

Understanding Pending Charges:

Invoices

To download:

Payment Methods

Payment Options:

Billing Settings

To change billing date:

To update payment method:

Cost Optimization

Strategies:

Need Billing Support?

Billing & Invoices

Quick Navigation

Understanding Your Billing

Billing Cycle:

What You're Billed For:

Storage Fees

Pick & Pack Fees

Receiving Fees

Shipping Costs

Special Services

Platform Fee

Billing Currency:

To view:

Understanding Pending Charges:

Invoices

To download:

Payment Methods

Payment Options:

Billing Settings

To change billing date:

To update payment method:

Cost Optimization

Strategies:

Need Billing Support?