Privacy Policy

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Name, email address, phone number, and business information
Billing and shipping addresses
Payment information (processed securely through third-party providers)
Account credentials and authentication data
Communication preferences and customer service interactions

Business Information

For our fulfillment services, we collect:

Product information, inventory data, and SKU details
Order details, customer shipping information, and tracking data
Return and exchange information
Integration and API usage data

Automatically Collected Information

When you use our services, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Cookies and similar tracking technologies
Log files and analytics data

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our fulfillment services
Order Processing: To receive, store, pick, pack, and ship products on your behalf
Customer Support: To respond to inquiries, provide technical assistance, and resolve issues
Account Management: To create and manage your account, process payments, and send transactional communications
Analytics and Improvements: To analyze usage patterns and improve our platform and services
Marketing Communications: To send promotional materials (with your consent)
Compliance: To comply with legal obligations and enforce our terms of service
Security: To detect, prevent, and respond to fraud, security incidents, and technical issues

Data Security

We implement industry-standard security measures to protect your information:

Encryption

256-bit SSL/TLS encryption for data in transit and AES-256 for data at rest

Access Control

Role-based access control and multi-factor authentication

Monitoring

24/7 security monitoring and incident response protocols

Compliance

SOC 2 Type II, HIPAA, and PCI DSS compliance

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (shipping carriers, payment processors, cloud hosting)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law, court order, or to protect our rights
With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties for marketing purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Portability: Request a copy of your data in a machine-readable format
Opt-Out: Unsubscribe from marketing communications at any time
Restriction: Request restriction of processing in certain circumstances
Object: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@3plship.com

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use:

Essential Cookies: Required for the platform to function properly
Analytics Cookies: Help us understand how visitors use our site
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Track advertising effectiveness (with your consent)

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by regulatory authorities.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on data type and purpose. After the retention period, we securely delete or anonymize your information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. The "Last updated" date at the top indicates when the policy was last revised.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

3PL SHIP Privacy Team

Email: privacy@3plship.com

Phone: 1-800-3PL-SHIP

Response time: Within 48 hours