Everything you need to know about creating, managing, tracking, and fulfilling orders
From your dashboard, click on Orders in the main navigation menu, then click the Create New Order button in the top right corner.
Fill in the customer's shipping address details including name, street address, city, state/province, postal code, and country. Phone number and email are optional but recommended for carrier notifications.
Search for products by SKU or name, then specify the quantity for each item. The system will automatically check available inventory and alert you if stock is insufficient.
Choose from available carriers and service levels. Real-time rates are displayed for USPS, FedEx, UPS, and DHL. You can also set custom shipping preferences or use the cheapest/fastest options.
Review the order summary including products, quantities, shipping address, and selected carrier. Add any special instructions in the notes field, then click Create Order to submit.
The Orders dashboard provides a comprehensive view of all your orders with powerful filtering, searching, and sorting capabilities.
Select multiple orders using checkboxes to perform bulk operations like printing packing slips, exporting to CSV, updating status, or assigning to specific warehouses.
Order has been created but not yet confirmed or processed. Payment may be pending verification or inventory allocation is in progress.
Order has been confirmed and is being prepared for shipment. Warehouse staff are picking and packing the items. Estimated processing time: 1-2 business days.
Order has been picked up by the carrier and is in transit. Tracking information is available and customers receive notification emails with tracking links.
Order has been successfully delivered to the customer's address. Delivery confirmation and signature (if required) are recorded.
Order has been canceled by the customer or merchant. Inventory is returned to available stock if it was already allocated. Refunds are processed according to your payment policies.
Orders can only be edited while they are in Pending status. Once an order moves to Processing, modifications require canceling and creating a new order.
Navigate to the order details page and click the Cancel Order button in the top right. You'll be prompted to provide a cancellation reason (optional) and confirm the action.
Important: If the order has already shipped, you cannot cancel it through the platform. Contact support to initiate a return or recall with the carrier.
Upload a CSV file with order details to create dozens or hundreds of orders simultaneously. This is ideal for batch processing e-commerce sales or wholesale orders.
Add internal notes visible only to your team and warehouse staff. Use these for special packing instructions, quality control alerts, or custom handling requirements.
Add messages that will be included in packing slips or email notifications sent to customers. Use this for gift messages, promotional offers, or thank you notes.
Access comprehensive analytics about your order fulfillment performance from the Analytics dashboard.